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FAQ

In case you were curious... 

Q: What kinds of products do you carry in your shop?

A: All kinds! The major connection among our products is that they're all lovingly crafted by small businesses and local makers – people who ditched their 9-5's to pursue their passions. Most of our items are handmade or sustainably sourced, and many give back to the community. 

 

Q: How often do you get new products into the shop? 

A: Every. Single. Day. That's one of the many things that makes OG special - we're always bringing you unique experiences! 

 

Q: How long have you been open?

A: Over five years! We're so grateful to our entire community for helping us grow and blossom over that time. *Warm hugs*

 

Q: I make my own products *or* I know someone who makes amazing products! How can I share them with you?

A: If you would like to sell your products at Olives & Grace, or you know of a maker whose product and story are worth sharing, please head this way.

 

Q: I see that you make gift boxes. Can I choose what goes into a gift box, or do I have to select from your your pre-made collection?

A: You can absolutely create a gift box with items you pick! We curate collections of items because we love sharing our ideas, and we want to make it easy for you to find what you're looking for. But if you have a specific idea  - we're happy to help turn that into a reality! Please reach out here or email us at info@olivesandgrace.com.

 

Q: I would love to give gift boxes to my colleagues or my company's clients - do you do corporate gifting?

A: Absolutely. Any time of the year, we are happy to work with you to curate a collection that will be well-received by your employees or clients. Expressing gratitude for great work or a job well done is always a great idea! Our team is ready to help, click here and we can get the ball rolling.  

 

Q: What is an OG gift bundle?

 A:  An OG Gift Bundle is a pair of items that go especially well together. We believe that gifting items in an intentional pair elevates the enjoyment for the recipient – in other words, the perfect gift combo is greater than the sum of their parts. A french press is a fantastic present alone, but a french press gifted with ground coffee or a ceramic mug creates an end-to-end, meaningful experience. So if you're stuck, we're happy to help!

 

Q: I always get free shipping when I shop online at the big box stores...why do I have to pay for shipping from your store?

A: We would love to not charge you for shipping! As a small business that supports other small businesses, though, we do not have the resources to cover the cost of shipping, and we don't want to artificially raise the online prices to cover shipping, because that doesn't feel right. To express our gratitude for your support, we offer free shipping on orders over $150 that will manually calculate at checkout. 

 

 

Q: Speaking of shipping, how does it work?

A: All packages are shipped using USPS Priority Mail, and we process orders as quickly as possible. Orders should arrive within 2 business days, and you will receive an email with tracking information once your package is on its way. Feel free to contact us to make arrangements if a package needs to be delivered on a specific date. We unfortunately can only ship domestically. 

 

Q: What is your return policy?

A: We hope that you love your items as much as we enjoyed curating them! If this isn't the case, we will gladly offer store credit for any non-food items returned in their original condition. This store credit does not expire, so you'll have time to find the perfect replacement.

 

 

Still have questions? Please send them along to info@olivesandgrace.com or give us a call at 617-236-4536.

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